CONDITIONS OF ACCEPTANCE FOR BOARDING DOGS AND CATS

By boarding your animals with us, you agree to the terms and conditions below.

All dogs and cats must be fully vaccinated AT LEAST 14 DAYS PRIOR to their board, and dogs must also have the Kennel Cough vaccine and cats the Leukemia. Failure to do so will result in the animal being refused entry. These vaccines must not run out during the time of your pets board. (You must always provide a current vaccination certificate at the time of boarding.) We do not accept responsibility for vaccinations not being up to date. ALL vaccines must be done 14 days prior to your board, however if you get your DHP booster vaccine administered separately, we will accept this as early as the day after its done. This is due to the DHP booster NOT being a live vaccine. When an annual booster course gets re-started if it has expired, your pet will need to have had the primary vaccines, then 3 / 4 weeks later have the secondary course of vaccines, and then wait the 14 day period. The 14 day period starts from the day any new vaccine is administered, even if the old vaccine is still in date. If you get your vaccines done separately (Eg for dogs: KC in one month, and the DHP/Lepto another) please make sure all are up to date for a board. For dogs that come from overseas, please check with your vet that your dog has had all inoculations INCLUDING the kennel cough. If you turn up without the right vaccines /not done in time, you will still be charged your full board. If your DHP/LEPTO vaccine has expired within the 3 month window advised by the provider, then a letter will be needed from your vet to say that your dog is still covered. A letter will also be needed if your DHP or Lepto are done under 14 days (Secondary vacs only) – as they are not live, but to ensure your dog and our other boarders are still fully protected.

We ask for all pets to be flead and wormed. We are happy to administer these treatments should they need doing while your pet is boarding. We can also administer treatment provided by a vet should we need to treat your pet for fleas/worms.

Charges are paid on the day of arrival. If you pick up your animal between 8:30 and 9:00 am, Monday to Saturday, you will not be charged for the day. You get charged for Sundays, regardless of the pick-up time. This can be in the form of cash or card. We do NOT accept cheques. We do not give credits or refunds if you pick up earlier than booked. A deposit must be paid to secure your booking. All deposits are non-refundable and non-transferable. Your deposit amount will depend on the length of time booked for, and the amount of pets booked for/size of pets. You are welcome to pay your full amount up front, however the deposit amount will not be refunded should you need to cancel. If you do need to cancel under 14 days prior to your board, you will be charged the full board amount. Deposits must be paid within 14 days of receiving your confirmation email. If you arrive out of hours, you will be charged the out of hours fee.

The deposit secures your booking with us and needs to be paid within 14 days of receiving your confirmation email, or Greendale hold the right to cancel your booking. The deposit will be between £20 – £100.

All belongings left with animals are left at the owners own risk. We ask that belongings are clearly named. We will only hold lost property for a certain amount of time. All animals are insured whilst boarding, but veterinary fees for new treatments / pre-existing conditions may be incurred on behalf of the owner at the owners discretion. You will be asked if you have pet health insurance. Any owner requiring their dog/cat to share accommodation does so at their own risk. Should there be any issues with pets sharing accommodation, the staff at Greendale will contact the owner immediately to make alternative arrangements. If we need to split your pets up, you will be charged for any additional kennel/pen used.

Any medications will be given to the animal per instructions provided by the owner. We are NOT a veterinary kennels. We no longer provide an injection service for dogs and cats. Please provide us with an emergency contact. I AGREE to pay any vet bills in full before removing my dogs/cats from the kennels. If my dog/cat is on any MEDICATIONS / OWN FOOD or has any ALLERGIES, FOOD INTOLERENCES or HEALTH ISSUES, I have informed the staff at Greendale with the correct information. If we need to take your pet to the vet, this is for their own welfare to ensure they are healthy and there are no problems. I AGREE to let the staff at Greendale Farm take my pet to the vet should they feel it necessary. The staff at Greendale will always try and contact owners before a vet trip, however if no contact can be made with the owner/emergency contact, and the staff feel the trip is urgent, your pet will be taken to the vet for the health and welfare of your pet. If my pet becomes ill, shows injury, or isn’t coping behaviourally, I am aware the staff at Greendale will contact me, and they may advise that my pet needs collecting should it be in the best interest of the animal. If this is advised, I or an emergency contact will need to collect my pet. Should your animal not be coping due to stress/behavioural reasons we will do our best to help. However, should they need to be collected, you will not be refunded for your remaining stay. For this reason we encourage doing a day board prior to a longer stay.  Whilst every possible care and attention is given to each animal boarded at these kennels, we cannot be held responsible for loss from ongoing medical conditions or old age. We will be honest with you when we think your older pet should no longer come to kennels/cattery, and will provide you with plenty of pet sitting and home boarding alternatives.

You MUST provide us with an emergency contact prior to boarding with us. This contact must be within an hours drive of the Kennels/Cattery and must be able to collect your pet if needed. Your vet may be able to provide you with a confirmation letter of them being your emergency contact. Failure to provide an emergency contact will result in NO ENTRY.

You MUST advise us in advance if your pet is on medication or needs out of hours medication. For some medications we may need letters from your vet regarding the administration.

Dogs must be on lead at all times during the arrival and departure. We accept no responsibility for loss or injury in the car park or off the premises. Cats must arrive and depart in secure baskets/carriers/cases.

I ALSO AGREE that if the animals are not collected within 14 days of the date, on which they are due to leave the kennels and no communication is received from me by the boarding kennels owner, Greendale has the authority to sell or otherwise dispose of the animal at the boarding kennel owner’s discretion.

I agree to provide an emergency contact/back up should my pet need to be collected, and I/someone will collect my pet asap if needed.

I understand that Greendale Farm have a Facebook Page and Website where photos of boarding animals will be uploaded too. If you DO NOT want us to upload photos of your pets, please let us know upon arrival for your board. We can also send photos/videos of pets via Whatsapp to owners. We do not upload photos every day, and our priority is spending time with the animals, so photos may not always be taken.

For all dog walking/exercise, please let us know on drop off if you want your dog to stay ON LEAD only. We do not socialise dogs, so everything we do is on a 121 basis. We have secure paddocks where dogs can go off lead, or on lead. No boarding dog will leave the premises for walks.

To comply with GDPR (General Data Protection Act 2018), I understand that Greendale Farm Kennels and Cattery will keep mine and my animals data for up to 5 years. This is for the Kennels/Cattery to be able to get hold of owners regarding bookings, appointments, and contact while pets are boarding with us. Your data will not be sold on, nor will it be shared. If we have not heard from you within a five year period of your last booking, your data will be destroyed.

We also ask that you let your vets know when your pet is boarding with us incase of a serious emergency.