CONDITIONS OF ACCEPTANCE FOR BOARDING DOGS AND CATS

By boarding your animals with us, you agree to the terms and conditions below.

** Prices will rise over the Christmas period, and there will be no 10% sharing discount **

Please let us know if your pets food contains fish/shellfish or nuts/peanut butter as we have staff with allergies so must be aware of this. Thank you!

All dogs and cats must be fully vaccinated AT LEAST 14 DAYS PRIOR to their board, and dogs must also have the Kennel Cough vaccine and cats the Leukemia. Failure to do so will result in the animal being refused entry. These vaccines must not run out during the time of your pets board. (You must always provide a current vaccination certificate at the time of boarding.) We do not accept responsibility for vaccinations not being up to date. Should you arrive with vaccines not being up to date/under 14 days, your deposit will not be refunded. ALL vaccines must be done 14 days prior to your board, however if you get your DHP/Lepto booster vaccine administered separately, we will accept this as early as the day after its done. This is due to the DHP booster and Lepto NOT being a live vaccine. When an annual booster course gets re-started if it has expired, your pet will need to have had the primary vaccines, then 3 / 4 weeks later have the secondary course of vaccines, and then wait the 14 day period. The 14 day period starts from the day any new vaccine is administered, even if the old vaccine is still in date. If you get your vaccines done separately (Eg for dogs: KC in one month, and the DHP/Lepto another) please make sure all are up to date for a board. For dogs that come from overseas, please check with your vet that your dog has had all inoculations INCLUDING the kennel cough. If you turn up without the right vaccines /not done in time, you will still be charged your full board. If your DHP/LEPTO vaccine has expired within the 3 month window advised by the provider, then a letter will be needed from your vet to say that your dog is still covered. A letter will also be needed if your DHP or Lepto are done under 14 days (Secondary vacs only) – as they are not live, but to ensure your dog and our other boarders are still fully protected.

We ask for all pets to be flead and wormed. We are happy to administer these treatments should they need doing while your pet is boarding. We can also administer treatment provided by a vet should we need to treat your pet for fleas/worms.

Charges are paid on the day of arrival. If you pick up your animal between 8:30 and 9:00 am, Monday to Saturday, you will not be charged for the day. You get charged for Sundays, regardless of the pick-up time. This can be in the form of cash or card. We do NOT accept cheques. We do not give credits or refunds if you pick up earlier than booked. A deposit must be paid to secure your booking. All deposits are non-refundable and non-transferable. Your deposit amount will depend on the length of time booked for, and the amount of pets booked for/size of pets. You are welcome to pay your full amount up front, however the deposit amount will not be refunded should you need to cancel. If you do need to cancel under 14 days prior to your board, you will be charged the full board amount. Deposits must be paid within 14 days of receiving your confirmation email. If you arrive out of hours, you will be charged the out of hours fee.

The deposit secures your booking with us and needs to be paid within 14 days of receiving your confirmation email, or Greendale hold the right to cancel your booking. The deposit will be between £20 – £100.

All belongings left with animals are left at the owners own risk. We ask that belongings are clearly named. We will only hold lost property for a certain amount of time. All animals are insured whilst boarding, but veterinary fees for new treatments / pre-existing conditions may be incurred on behalf of the owner at the owners discretion. You will be asked if you have pet health insurance. Any owner requiring their dog/cat to share accommodation does so at their own risk. Should there be any issues with pets sharing accommodation, the staff at Greendale will contact the owner immediately to make alternative arrangements. If we need to split your pets up, you will be charged for any additional kennel/pen used.

Any medications will be given to the animal per instructions provided by the owner. We are NOT a veterinary kennels. We no longer provide an injection service for dogs and cats. Please provide us with an emergency contact. I AGREE to pay any vet bills in full before removing my dogs/cats from the kennels. If my dog/cat is on any MEDICATIONS / OWN FOOD or has any ALLERGIES, FOOD INTOLERENCES or HEALTH ISSUES, I have informed the staff at Greendale with the correct information. If we need to take your pet to the vet, this is for their own welfare to ensure they are healthy and there are no problems. I AGREE to let the staff at Greendale Farm take my pet to the vet should they feel it necessary. The staff at Greendale will always try and contact owners before a vet trip, however if no contact can be made with the owner/emergency contact, and the staff feel the trip is urgent, your pet will be taken to the vet for the health and welfare of your pet. If my pet becomes ill, shows injury, or isn’t coping behaviourally, I am aware the staff at Greendale will contact me, and they may advise that my pet needs collecting should it be in the best interest of the animal. If this is advised, I or an emergency contact will need to collect my pet. Should your animal not be coping due to stress/behavioural reasons we will do our best to help. However, should they need to be collected, you will not be refunded for your remaining stay. For this reason we encourage doing a day board prior to a longer stay.  Whilst every possible care and attention is given to each animal boarded at these kennels, we cannot be held responsible for loss from ongoing medical conditions or old age. We will be honest with you when we think your older pet should no longer come to kennels/cattery, and will provide you with plenty of pet sitting and home boarding alternatives. We can not guarantee we can give out of hours medication without notice. There is an additional charge for out of hours medication of £10 per night.

You MUST provide us with an emergency contact prior to boarding with us. This contact must be within an hours drive of the Kennels/Cattery and must be able to collect your pet if needed. Your vet may be able to provide you with a confirmation letter of them being your emergency contact (they must be able to take your dog if needed in their kennels/pens). Failure to provide an emergency contact will result in NO ENTRY.

You MUST advise us in advance if your pet is on medication or needs out of hours medication. For some medications we may need letters from your vet regarding the administration.

Dogs must be on lead at all times during the arrival and departure. We accept no responsibility for loss or injury in the car park or off the premises. Cats must arrive and depart in secure baskets/carriers/cases.

I ALSO AGREE that if the animals are not collected within 14 days of the date, on which they are due to leave the kennels and no communication is received from me by the boarding kennels owner, Greendale has the authority to sell or otherwise dispose of the animal at the boarding kennel owner’s discretion.

I agree to provide an emergency contact/back up should my pet need to be collected, and I/someone will collect my pet asap if needed.

I understand that Greendale Farm have a Facebook Page and Website where photos of boarding animals will be uploaded too. If you DO NOT want us to upload photos of your pets, please let us know upon arrival for your board. We can also send photos/videos of pets via Whatsapp to owners. We do not upload photos every day, and our priority is spending time with the animals, so photos may not always be taken.

For all dog walking/exercise, please let us know on drop off if you want your dog to stay ON LEAD only. We do not socialise dogs, so everything we do is on a 121 basis. We have secure paddocks where dogs can go off lead, or on lead. No boarding dog will leave the premises for walks.

To comply with GDPR (General Data Protection Act 2018), I understand that Greendale Farm Kennels and Cattery will keep mine and my animals data for up to 5 years. This is for the Kennels/Cattery to be able to get hold of owners regarding bookings, appointments, and contact while pets are boarding with us. Your data will not be sold on, nor will it be shared. If we have not heard from you within a five year period of your last booking, your data will be destroyed.

We also ask that you let your vets know when your pet is boarding with us incase of a serious emergency.

Greendale Farm Kennels and Cattery

By booking to hire the hydrotherapy pool or field, you agree to the following terms.

NOTE: We do have a conker tree on entrance to the field and in the field too. This means in season, conkers can fall. Please keep an eye on your dog/s if they are known to eat everything!

DO NOT GO INTO THE POOL AREA OR FIELD WITHOUT LETTING A MEMBER OF STAFF KNOW AT RECEPTION! IF A MEMBER OF STAFF IS NOT THERE PLEASE CALL: 01494 881521. PLEASE WAIT UNTIL YOU HAVE SEEN A MEMBER OF STAFF.

All Dog owner(s) must agree to and sign Terms and Conditions before using the field or the pool.  Once completed, You may visit Greendale Farm subject to availability. We highly advised to book your slot as we may be fully booked during weekends and the holiday period.

The purpose of the Field Use Agreement is:

  • To ensure the safety of all animal and human visitors
  • To maximise enjoyment (of dogs and owners)
  • To maintain the fields in top condition
  • To respect farm residents and our neighbours

The Field or Pool use Agreement wording is shown below. Please read and check that it will be agreed to before getting in touch to arrange the tour.

Greendale Farm have no responsibility for loss, injury or accident that occurs to the owner and their dog(s), their equipment, their car or accompanying friends and family or for any veterinary bills arising from using the Pool or Field.  Owners must agree to attend completely at their own risk.

TERMS OF USE

All bookings are subject to availability and Greendale Farm has reserve the right to cancel or amend time slots should it be deemed necessary.

  1. Dog owner are responsible for themselves and their dog(s) at all times and they are liable for any damages caused by their pet whilst using the facility
  2. Dog owner who disrespect these terms of use will be asked to leave and be denied access to the farm.
  3. A MINIMUM of 24 hours’ notice must be given if owner who wish to cancel, move or change a slot time without ‘losing’ their booking credit or payment.

Owners will be required to accept that unless the below conditions are agreed and adhered to,  will be denied or forfeited.

ARRIVING & DEPARTING

Please arrive 5 minutes before your  time slot starts. Dogs must remain in their cars, wait in the  car park or in reception. You must let the member of staff know before you enter the field or pool and until the previous field or pool user has left the field or pool completely. 

If the dog owner before has not left on time the member of staff have every right to ask them to gather their belongings and leave the field or pool area so the next customer can use the field or pool.  If you arrive late to your slot, your slot will NOT be extended to compensate. Dog owners must not park behind any vehicle in the car park or in the grass verges. Dog owners should ring the buzzer located on the left hand side corner of the gate so staff will aware of your presence. All dog(s) MUST be on a lead all the time when walking from the Car Park to and from inside the premises.  If Dog owner may choose or decide to use only half of the slot, the remaining time will not be refunded or rebooked. Adequate time should be put aside to vacate the field or Pool area. On leaving the field or Pool area, you must close the gate, even if someone is waiting to come in. On leaving the field please make sure all dog(s) MUST be on a lead when walking to and from the field, pool and drying room and in the car park.

Remember: If you arrive late for your timeslot, your slot will not be extended or compensate.

BOOKINGS

All  Field  or Pool booking(s) must be made through emails , text or phone calls and it will depend on the availability.  The price of the Field or Pool Hire depends on the length of time booked and the amount of dogs booked for. The price of the field or pool is fixed and will not change. If you book a block of Ten (10) swims in one go, you gain a discount and only pay for Nine (9) swims, so the tenth (10th) swim will be free. You will need to pay for the amount of Dogs in the Field or Pool area even they are not swimming. (E.g you will bring three (3) dogs , two(2) to swim and one(1) to watch), you will need to pay for all three (3) dogs. You will not be able to add dogs in without telling the staff. If this happens, and there are more dogs present than booked, the member  of staff hold every right to ask you to remove of any additional dogs, or ask you to pay for them – this is your choice. Customer can book the field or Pool on any available days and times subject to availability. They must sign the terms and conditions in reception prior to their first use. If you want to book a hydrotherapy session, this should be done directly through our hydro therapist – James Stone. Greendale Farm do not take bookings for hydrotherapy sessions.

NOTE:

FIELD:

WE DO HAVE A CONKER TREE ON ENTRANCE AND IN THE FIELD TOO. THIS MEANS IN SEASON, CONKERS CAN FALL. 

PLEASE KEEP AN EYE ON YOUR DOG(S) IF THEY ARE KNOWN TO EAT EVERYTHING!!. GREENDALE FARM WILL NOT HELD ANY LIABILITIES FOR ANY HARM IT WILL CAUSE TO YOUR DOG(S). 

POOL:

Due to water intoxication, we encourage owners who use the pool to bring floating toys ONLY and to ensure all dogs have time to get out of the pool to relax.

 Floating toys which do not take in water can help to minimise the amount of water your dog is taking in it is encouraged that dogs are not in there constantly for the full session booked and they have time to exercise too. 

This can prevent water intoxication. We cannot be held responsible for your dog/s inhaling too much water as there is no hydro therapist/lifeguard or staff member with you . 

If this is something you are worried about, please book a session with our hydro therapist who can show you how to swim with you dog safely.

RESTRICTIONS

Children under 18 are not allowed without adult supervision

The fields are to be used for personal, recreational and private use only

CONDUCT

Please respect our neighbours and their goodwill by keeping noise levels to a minimum. There has been significant investment in all the fields and destructive dogs (i.e. those who dig holes, chew equipment or rip fences) may be restricted to particular areas, restricted to lead walking only or even asked to leave / denied access. All personal possessions and rubbish must be removed from site (or put in the litter bin provided). Food is allowed in the field or outside the pool area but SMOKING IS NOT ALLOWED in or outside the field or pool area. Any belongings you bring are at your own risk. Greendale Farm will not be held responsible for your items falling in the pool, water damage, or your items getting broken or ruined. You must pick up and dispose of any dog waste using the bags and bins provided. You must not throw dog treats into the hydrotherapy pool as this clogs up the filters If there is a medical emergency (Human or animal) alert the staff and they come and assist you.

DOGS & HANDLING

Dogs must be accompanied by a responsible adult handler at all times. Dogs must remain on a lead if at risk of being destructive or causing a disturbance and must not leave the field unaccompanied.

A MAXIMUM OF (6)DOGS belonging to the owner(s) who is using the pool is allowed in every session.. This is also the case with shared bookings. We encourage all dog owners of the field and pool to be fully Vaccinated or Titre tested.

It is recommended that dog owners hold pet public liability (usually included as part of Household Insurance, but owner(s) are responsible for confirming this).

Owner(s)  must comply by all rules governing the control of dogs, and IED (Index of Exempted Dogs)

Choke chains, prong collars and electronic devices are not allowed

Harsh handling of dogs, either verbal or physical is not allowed

Any Member found to be training dogs for fighting or is a cause for concern regarding animal cruelty, will be asked to leave immediately

Dog handlers MUST clean up after their dog(s) and failure to do so will result in access being denied for subsequent visit.

OWNER RESPONSIBILTIES

Owner are responsible for:

Their own safety (and that of their dog’s) and agree to use the fields at their own risk.

Satisfying themselves that they are happy to let their dog(s) off the lead at each visit.

You must encourage your dog to toilet on the grass before and after to avoid toileting in pool area.

Ensuring that any equipment used is suitable for them, their family or their dog(s), paying particular attention to the dog(s) height and age limitation.

Parking

We cannot be held responsible for loss of dog(s) in the car park. You are FULLY responsible for your dog while on the site. The staff at Greendale Farm are not responsible for your animal(s) while you are hiring the service.

Facilities

  • Big closed field suitable for a good walk, game of ‘zoomies’ and lots of running around
  • Small amount of basic agility equipment
  • Field picnic table & seating
  • Complimentary Dog Poo Bags
  • Drinking Water for dogs
  • Life Jacket for dogs (please ask in Reception). In case it breaks while you are using please alert the member of staff so we can fix/replace it.
  • Tennis Balls
  • Drying room, Hair dryer and 2 towel each dog
  • 1st aid kit for dogs

Opening Hours

The first available timeslot starts at 8:30 am and ended at 4:30 PM

Accessibility, Ground Covering & Shade

The ground is relatively level and although the field drains well, it can become muddy in places during the winter months / very wet weather. The size of the field and smaller amount of bordering greenery restricts

There are always staff on site if you need assistance.