Contents

  1. Prevention of the spread of disease or infection with dogs/cats.
  2. Daily cleaning within the living quarters.
    • Dogs
    • Cats
    • Dog Deep Cleans
    • Cat Deep Cleans
  3. Vaccination Policy.
  4. Food Policy.
  5. Medicating and Daily Monitoring Boarding Animals.
  6. Dog Walking Procedure.
  7. Emergency procedure in the event of loss of Electricity or Water.
    • Electricity
    • Water
  8. The care of animals in the event of a fire/ other extreme circumstances.
  9. Staff Training.
  10. Accepting New Dog/Cat Boarders
  11. Kennelling Dogs under the Age of one year old.
  12. Transporting animals on and off the premises of Greendale Farm Kennels and Cattery.
  13. Toy Play for Dogs and Cats.
  14. Death/Escape Procedure
  15. Greendale Farm Kennels and Cattery Hydrotherapy Pool Emergency Action Plan (EAP)

15.1 Immediate Danger

15.2 Handling Casualties

15.3 Dealing with the Non-Injured

15.4 Helping the Emergency Services

15.5 Protecting the Property

  1. Cancellation Policy
  2. Microchip Procedure
  3. Under 16 Policy
  4. Work placement Policy

1.0 Prevention of the spread of disease or infection with dogs/cats at Greendale Farm Policy.

 

Should a disease or infectious outbreak become apparent on the premises of Greendale Farm Kennels and Cattery, the local vets will be notified immediately.

The infected or ill animal will be seen immediately by a vet and either transported by Greendale Farm to the vet, or the vet will come to the site.

An up to date vaccination booklet must be seem upon entering the kennels/cattery for animals to board. Dogs must have their annual boosters including the Lepto vaccine as well as the Kennel Cough Vaccine.

Dogs must be vaccinated against parvovirus, distemper, leptospirosis, and hepatitis as well as kennel cough. Cats must have their annual boosters vaccinating them against cat flu, panleukopenia and herpesvirus.

Dogs and cats must have the required vaccinations for their own safety as well as the other animals in Greendale Farm’s care.

Fleaing and worming your animals is done at the owners personal choice. If staff at Greendale Farm notice an animal has worms, fleas or any other parasite, they will be in contact with the owner to arrange a vet visit at the animal owners discretion.

If a dog becomes ill, it will then be moved down to the isolation block. If a cat, they will be kept in their pen away from other cats and will not be let out into the play conservatory.

In the case of a dog, this block will be equipped with the appropriate dip trays to prevent spreading the disease, the needed chemicals in order to clean and disinfect the kennels on a daily and regular basis.

In the case of a cat, the cattery will have dip trays on the main doors, and separate cleaning equipment for that cat pen.

The chemicals used to clean all of the living quarters are supplied by GHS direct. These are, Vira-Care, Baca-Care, and Boquet. These are award winning products that are all animal safe.

One member of staff will be allocated to the Isolation block. This member of staff will be a senior member of staff and will not have any interactions with other animals at Greendale Farm Kennels and Cattery.

After cleaning the isolation block, they will immediately change their uniform and place the dirty uniform straight in the washing machine alone to be washed thoroughly. They will also change their footwear.

All isolation bedding, chemicals, bowls etc will be kept in the block. These will not be moved and will only be handled by the senior member of staff that has been assigned to the block. They will be washed separately.

This member of staff will be giving the needed attention to the animal. The allocated member of staff will be visiting the animal every 30 minutes to ensure they are getting the best care possible.

All cattery bedding, chemicals and bowls will be kept in the cattery. In the event of an infection or disease, these will be washed separately. Dip trays will be presented around the cattery, and only one member of staff will handle that specific cat ONLY.

Hands and arms must be washed before entering another building.

Greendale Farm Kennels and Cattery do NOT take in stray dogs from the council or local rescue centres.

 

2.0 Daily cleaning within the living quarters of Greendale Farm Kennels and Cattery.

 

2.1 Dogs:

All kennels housing dogs are cleaned thoroughly once daily with spot checks carried out through the day.

Cleaning takes place over the morning starting with the insides of the kennels.

New Block INSIDE

Staff will go into each kennel with a dog in, remove any dirty bedding to go into the washing machines, and place any clean bedding over the door. Pick up any poo, empty the water bowl or bucket on the floor and place the plastic bed and water bowl outside the kennel.

Staff will then add four pumps of Vira Care mixed with water, a pet safe chemical, to the colored buckets and fill to the top with water. They will then throw chemical over the kennels as needed in order to kill any bacteria.

The kennels will then be scrubbed including the walls and doors too. The kennel is then hosed out and bowls will be refilled for all dogs.

The water will then be squeegeed out of the kennel floors into the corridor drain.

The bed then gets placed back into the far left corner with bedding and the water bowl will be placed to the left of the pop hatch. Any water in the corridor will then be squeegeed into the drains.

Old Block INSIDE

Staff will go into each kennel with a dog in, remove any dirty bedding to go into the washing machines, and place any clean bedding over the door. Pick up any poo, empty the water bucket on the floor and place the plastic bed up against the wall in the kennel, and the bucket outside the kennel.

Staff will then add four pumps of Vira Care mixed with water, a pet safe chemical, to the colored buckets and fill to the top with water. They will then throw chemical over the kennels as needed in order to kill any bacteria.

The kennels will then be scrubbed including the walls and doors too. The kennel is then hosed out and bowls will be refilled for all dogs.

The water will then be squeegeed out of the kennel floors into the corridor drain.

The bed then gets placed back into the far corner with bedding and the water bowl/bucket will be placed to the opposite corner. Any remaining water in the corridor will then be squeegeed into the drains.

New Block OUTSIDE

The staff will empty all the water bowls on the floor, and place in the corridor flat on the floor, next to the fence. They will pick up any poo/toys. Following this, they will make up buckets of chemicals with four pumps of Vira Care diluted with water. The chemical will then get thrown into all the runs that have got dogs in and be scrubbed thoroughly. The runs will then be hosed out and bowls will be refilled. All water will then be squeegeed towards to corridor into the drains. The water bowl will then be put back into the top right hand corner and the corridor will be dried using a squeegee.

Old Block OUTSIDE

Staff will pick up poo in run, empty water over any poo marks/pee and scrub any marks away. If the run needs hosing, the staff will leave the bucket inside the run. If it does not need hosing the water will be squeegeed out of the run, and the bucket will be placed outside to be filled up.  The staff will finally go around with the hose filling up buckets/ hosing runs.

 

 

2.2 Cats

Cattery INSIDE

The staff will remove bed, fleeces, bowls, toys etc from the cat pen and spray the walls, cat flap, shelves and floor if needed with a very diluted Bacta Care. (1 pump to the rest water) carefully. They will Brush both fleeces down to remove any hair. If the bedding is dirty at all, they will put it into the wash and replace as needed. They will wipe down all sprayed surfaces and If there is a litter tray inside, change the litter and tray if needed.

Finally they will put all bedding, toys etc back and empty the water bowl and refill, and feed as necessary (check cat board).

Cattery OUTSIDE

The staff will lock themselves in the outside runs.

Doing one pen at a time, they will sweep off the shelf, sneeze walls, walkway and floor, using the dust pan and brush to remove any litter or hair from under the wooden gap under the door.

They will empty dirty litter into the bin, and refill the tray. Replace the tray if dirty.

If the cat has toileted on the floor, they will remove it and get the mop and bucket to clean the surface.

 

 

2.3 DOG DEEP CLEANS INSIDE/OUTSIDE

When a dog goes home, the kennel and run will be thoroughly deep cleaned. This ensures that any bacteria left by the previous dog is killed off before the next dog goes into that kennel.

Deep cleans are the same as regular cleans, apart from the staff will spray diluted Vira-care into the bowls and buckets, and around all of the walls too. Every wall will be scrubbed.

All bedding will be taken out and washed and replaced with clean bedding.

2.4 CATTERY DEEP CLEANS INSIDE/OUTSIDE

When a cat goes home, the inside of the cat pen and the outside are both deep cleaned. This ensures that any bacteria left by the previous cat is killed off before another cat goes into that pen. The deep clean is the same as a regular clean, apart from the walls, floors, shelves and sneeze barriers will be mopped with Bacta-care. All bedding will be taken into the wash, and all bowls will be taken to be washed in diluted Bacta-care.

All food bowls are cleaned in a designated sink, with diluted Bacta-care and Fairy Liquid. They are left to soak for 15 mins before being washed up.

All bedding is cleaned when dirty with both washing machine liquid and fabric softener.

 

3.0 Vaccination Policy at Greendale Farm Kennels and Cattery.

At Greendale Farm Kennels and Cattery, all animals that board with us MUST be up to date on all of their vaccinations.

For dogs this includes the booster which can be done every one, two or three years depending on the vaccine, which protects against parvovirus, distemper and hepatitis.

Dogs must also be vaccinated against kennel cough which will need to be done annually, and leptospirosis, which depending on the vaccine will need to be done between every 6 months or every year.

For cats, this just includes their annual booster which protects against cat flu, panleukopenia and herpesvirus.

We require all animals to have their vaccinations up to date in order to keep all boarders as safe and healthy as possible.

All vaccinations must be updated AT LEAST 14 days prior to entry. If the animals vaccines are not up to date, or have been done within 14 days prior to the board, your pet will not be allowed entry into the kennels or cattery.

If the DHP is done separately to the other vaccines, this is able to be done less than 14 days prior to boarding if need be to ensure that the dog is not being over vaccinated. The kennel cough and Lepto MUST be done 14 days prior to a board with no leeway. If a dogs annual booster runs out during the stay, the staff must speak to a vet and get confirmation that the dog is safe to have their vaccine run out during their stay with us and this will not put them, or any other boarders at risk. We will need written confirmation for this, or take a name of the vet spoken too and at which practice.

A current and up to date vaccination certificate must be shown to a member of staff EVERY time you bring your pet in. If you do not bring this in, the staff will have to call the vets to get confirmation. If the staff need to call from the kennels phone, there will be a £5.00 surcharge for this.

If the vets cannot assure the staff that the vaccinations have been done, the animal will not be accepted, as the risk will not be run. The dog’s/cat’s microchip number is also held inside that booklet.

We are aware some booster vaccinations for both dogs and cats can last up to three years. If the booster your pet has had lasts up to three years, you will NOT need to get it updated annually. If the booster only lasts one year, then this WILL need to be updated annually.

Ensuring that all vaccinations are up to date with our boarders means that the pets within our care run a much lower risk of catching anything.

Many diseases are airborne and therefore we can NOT control what is being passed around. The majority of these vaccinations merely protect your pet from getting these diseases, but there is always still the risk pets can catch these diseases. With our high standard of cleaning and consistent policy with vaccinations we can minimise and try to prevent any diseases entering the premises of Greendale Farm Kennels and Cattery.

 

4.0 Food Policy within Greendale Farm Kennels and Cattery.

 

At Greendale Farm Kennels and Cattery, we give owners the choice of either using our food for their pet or providing their own food. There is no extra charge for our food, or a lower price for providing your own.

For dogs, we provide the following:

  • James Wellbeloved Fish and Rice
  • James Wellbeloved Turkey and Rice
  • Fold Hills Mixer
  • Pedigree Tinned Meat
  • Chappie
  • Butchers Tripe
  • Nature Diet/Natures Deli

For cats, we provide the following:

  • Go cat biscuits with chicken and duck
  • Butchers meat (Ranging from fish, chicken and beef)

We also provide Bonio’s and Chicken Chewdals for dogs as well as a range of dreamies for cats. We also have a range of high value treats including cocktail sausages, hot dogs, primula cheese etc.

Many dogs are fine to be fed on a different food than they are fed on at home, but we advise you provide your own food if:

  • You have a puppy/kitten or a senior dog/cat that needs special food
  • If your animal has dietary requirements (Eg, no grain)
  • If your animal is known to get stressed or have an upset stomach
  • If your dog is fed on a raw diet.

We have suitable facilities including fridges and a freezer to store your pets food. We also have a feeding and water bowls.

We will ask you on the day of arrival how often and how much you wish for your animal to be fed. If needed, please provide a precise amount. Please ensure we know how often your animal needs feeding, as well as if they are fussy eaters, graze or sometimes don’t eat.

If you would like your dog to have an anti-gobble bowl you will need to provide this. Please remind the staff every time you bring your pet in of your pets feeding details.

Dogs will be fed breakfast between 7:30am and 8:00am and dinner at 3:00pm.

Cats will be fed breakfast between 8:00am and 8:30am and dinner at 4:00pm.

Should your pet need lunch or alternative times, please let us know and we will be more than happy to do our best to accommodate to you and your pet’s needs’.

We will NOT feed dogs chocolate, onions, garlic, chives, avocado, nuts, corn on the cob, cooked bones, grapes, raisins, xylitol and alcohol.

We will NOT feed cats cheese, alcohol, chocolate, raw meat, raw eggs, raw fish, grapes, raisins, onions, garlic or xylitol.

 

 

5.0 Medicating and Daily Monitoring Boarding Animals at Greendale Farm Kennels and Cattery.

 

At Greendale Farm Kennels and Cattery, we are more than happy to administrate medication.

When you check your pet in with us at reception, please tell them EXACTLY how much, how often and what exactly the medication is for. Our senior staff are more than happy to accommodate to this. If easier, please feel free to bring a written list of what medications need to be administered when.

If your pet needs injections, we are also more than happy to accommodate to this. Please ring up before booking to ensure that we are aware that someone will need to inject your pet through the whole stay.

When you bring your pet in with the medication, you will be asked to sign a disclaimer form, to provide consent for us to medicate your pet.

Should your pet need to visit the vet while you are away, we will first make contact with you and then arrange to see our local vet. If it is an emergency and we cannot make contact with you, we will take your pet to the vet and continue to try and make contact with you.

There is a vet transport charge for this.

The vet will provide us with a receipt, and the bill can be settled when you come to collect your animal.

There is an out of hours meds charge. Should your pet need to have medication at a particular time after between the hours of 5:00pm and 8:00am, you will be charged the out of hours med charge per night.

All staff regularly monitor your animals health by doing daily health checks. Your pets eyes, nose, ears and mouth will be checked daily to ensure they are clean and happy.

If we find your pet has a runny nose, gunky eyes or anything else that may be abnormal for that animal, we will call you to let you know if it is serious. If it is not serious, we will clean the area and keep an eye on it, to then let you know when you come to collect your pet.

If we find any lumps, bumps or anything we do not feel is normal for the animal we may call you to confirm you were aware.

We do ask that you state anything abnormal on your boarding questionnaire and let the staff know if there are any changes each time you come in.

What may be normal for your pet may not be normal for us, so anything you think we may need to know – let us know.

We don’t want to have to call you unnecessarily while you are away, so please let us know of ANYTHING we may need to know! Eg: (prone to ear infections, any warts/bumps, etc).

 

6.0 Dog Walking Procedure at Greendale Farm Kennels and Cattery.

 

ALL DOGS WILL BE EXCERSISED AT LEAST ONCE PER DAY. THIS MAY BE OFF LEAD, ON LEAD, SWIMMING, TRAINING OR ANY OTHER FORMS OF PROVIDED ENRICHMENT.

(This is weather dependent)

 

Dogs will get out of their kennel once per day. This can be from a 10 minute walk, to a half hour run around. This time is 121 interactions with the staff. No dogs will be socialized while they are staying at Greendale Farm unless they get brought in from the same household. Aims are set to get everyone out a second time or more.

Most boarding establishments socialize the dogs are therefor they can go out for longer periods. Greendale Farm do NOT do this, as this is then safer for all the dogs are the staff. This way the dogs also get the 121 interaction they deserve.

Dogs will NOT be walked if the owner has told us not too, or if there is a medical reason behind why not, such as kennel rest.

AS WELL as this exercise, all dogs have access to their indoor kennels as well as their outdoor runs to stretch their legs. The dogs are not confined to their indoor kennel all day.

New Block and ISO are separated by a pop hatch and therefore have access inside and outside through the day. The staff will bring dogs in and put dogs out as appropriate in old block. The dogs will have access to their outdoor run at least four times per day.

All dogs will be fed in their outdoor runs to ensure they can the toilet outside.

Owners have the option to book their dog in for a swim while they are staying as well as a bath and training.

The senior staff can also do positive reinforcement, reward based training with dogs that need the additional mental stimulation.

Please let the staff know if you WOULD NOT like your dog to have treats. The staff take treat bags out with them when the dogs go out, however if you would like for your dog to not have treats, please let us know. You are welcome to bring your own treats for us to use.

We encourage owners to provide kongs, treat balls, anti-gobble bowls, etc. This can then provide additional enrichment for the dogs.

The kennels do have access to additional food enrichment which can be used in conjunction with owners consent. This can be written via email or verbal over the phone and then noted on the dogs card.

Please let us know if your dog destroys toys so we can give them appropriate enrichment when with them.

 

7.0 Emergency procedure in the event of loss of Electricity or Water at Greendale Farm Kennels and Cattery.

 

7.1 ELECTRICITY

In the event of a power cut, Dennis (Owner) will be alerted. Staff will ensure any power sockets that would normally be in use are switched off to prevent a fire.

Staff will also ensure the following are turned off:

  • Washing Machines
  • Tumble Dryer
  • Lights
  • Heat Lamps/Heaters
  • Fans
  • Anything plugged into sockets.

As soon as the power cut has become apparent, Dennis (Owner) will begin to find out if it is local and will come back shortly or if someone will have to come to fix it.

If the kennels and cattery are warm and there is no access to fans, the staff will leave pop hatches and windows slightly open to allow a breeze.

If the kennels and cattery are cold, staff will ensure all dogs and cats have appropriate blankets and bedding from soft beds, blankets and duvets.

When the electricity comes back on, staff will turn back on all of the essentials such as heaters/fans, washing machine etc.

7.2 WATER

In the event of water loss cleaning will still be done as thoroughly as possible.

Many bottles of water will be purchased in order to refill and keep all animals water bowls and buckets clean and fresh.

Cleaning without water means no chemicals may be used. Spot cleans will take place. Staff will use bottled water to scrub any urine/faeces needed. In the event that a kennel/pen needs deep cleaning, staff will not put an animal in it until the water is back and has been cleaned properly.

When the water does return, all kennels, pens, floors, surfaces will be deep cleaned.

Should the staff know in advance that there will be water loss, all possible buckets will be filled up of fresh water from the taps, and all cleaning will be done around this time.

Bottles will be kept in the fridge to ensure staff have drinking water, but to ensure there is cold water available.

 

8.0 The care of animals in the event of a fire/ other extreme circumstances.

 

In the event of a fire or extreme circumstance situation on the premises of Greendale Farm Kennels and Cattery, where either kennel blocks or the cattery are un-useable, the animals will all be moved to a safe, secure and comfortable location.

Millie (Manager) and Dennis (Owner) will both come onto site and not leave until all the animals are counted for, and put into a safe environment.

Staff will always try to take as many contact numbers for each animal as possible, so the owners will be contacted and asked if they can make arrangements for someone to come and collect and keep their animal.

If this is not possible, Greendale Farm will house pets with other boarding facilities within the local area, but ensure that the animals diet and lifestyle is kept as similar as possible to theirs at Greendale Farm.

For this reason, it is essential all owners bring in their microchip numbers with their pets, and any medications that are needed.

ALL STAFF MEMBERS NEEDED WILL STAY ON SITE WITH THE ANIMALS UNTIL SUITABLE SLEEPING ENVIRONMENTS ARE FOUND FOR ALL OF THE ANIMALS.

In the event that no one can keep the animal, dogs can be moved to different kennel blocks. In order to make space, Isolation kennels may be used.

Local vets will be contacted to see if they can help and will be made aware of the situation.

Owners will be given the option to use another boarding facility and then the transfer can be made from Greendale to the next facility.

Other boarding facilities that we have noted who would be able to help us are:

  • Chinnor Hill Kennels and Cattery (Claire Rixon – Manager)
  • Maccabees Pet Hotel (Jonathan Lines)
  • Linden Kennels and Cattery (Paul and Julie Nutley)
  • Old Beams Kennels and Cattery (Pip)
  • Moggie Motel (Melanie Preston)

 

9.0 Staff Training at Greendale Farm Kennels and Cattery.

 

All staff at Greendale Farm Kennels and Cattery undergo intense training in order to provide the best possible care for your pets.

All senior staff at Greendale Farm Kennels and Cattery have either completed or are completing an animal related qualification.

An annual training evening is held, where Millie (Manager) and Beth (Assistant Manager), go over everything including cleaning, dog walking, feeding, daily jobs, fire practice, etc.

Quarterly training is also done, going through basic cleaning, and anything else that needs to be addressed.

Senior staff also undergo individual training, to keep up to date with medications, administration work, and senior duties.

All staff undergo quarterly 121 meetings, in order to help all of them improve their work, and benefit from additional training.

When a member of staff is new to Greendale Farm they will be given an induction day, where they will be taught everything that they will need to know.

Staff will regularly undergo regular fire drills in order to keep up their knowledge of what to do in the emergency of a fire.

All staff also receive a training booklet. This booklet covers all aspects of training including the daily cleaning, emergencies, staff jobs etc.

This gets emailed out to all staff along with our policies and risk assessments.

In addition to this, all staff receive a certificate of attendance to show that they were present in the training.

Proof of these events can be found with photographic evidence on Facebook and our website.

Proof of the staff’s qualifications can be found framed in reception.

 

10.0 Accepting New Dog/Cat Boarders

 

Greendale Farm Kennels and Cattery regularly accept new boarders.

In order to make sure the dog/cat will settle with us during the stay, we encourage owners to book in a one night board.

By using the one night board, the staff at Greendale Farm can see how the dog/cat behaves on the day of drop off and the day of pick up.

They are able to assess the behaviour of the new boarder during this time, and conclude if they think kennels is a good option for that dog/cat.

We then encourage owners to build up the stay from a couple of nights, to a week to longer. This can help the dog/cat. feel more comfortable with the surroundings.

The kennel environment is not for every dog, and therefore at Greendale Farm if a dog is not coping or is showing signs of stress, the staff will contact the owners/contacts immediately.

The cattery environment is not for every cat, however it can take a few days for cats to show if they are comfortable or not as cats take a lot longer to settle in new environments.

The staff at Greendale Farm will take as many contacts as the owner wishes, in order to make sure they are contactable.

In order to make new boarders feel more at ease, the staff at Greendale Farm encourage owners to bring in own bedding, toys, treats and anything they think will make the experience happy for the dog or cat.

Greendale Farm also encourages owners to bring their own food in for their dog/cat if they feel that they would prefer their own food, are fussy eaters or easily get an upset stomach.

 

11.0 Kennelling Dogs under the Age of one year old.

 

Greendale Farm Kennels and Cattery do accept bookings from dogs under the age of one year old. They must have had their booster vaccinations and kennel cough completed before they enter.

Greendale Farm do NOT supply a puppy food, so if the dog is still on this, the owner must be made aware that they will need to provide this for their dog. The price of the board will not be reduced.

Puppies can also need a lot more of attention in forms of exercise and mental stimulation. Therefore, we encourage owners of young dogs to provide us with boredom breakers such as kongs/treat balls to fill for their dog.

Where possible, staff at Greendale Farm will try to provide additional exercise for these young dogs, however exercise for these young dogs will be restricted to ensure they do not hurt themselves as their bones will still be growing.

Depending on their age, the staff may not allow them to jump over the agility jumps or swim in order to not cause any harm to their growing bones at such a young age.

We also encourage owners to bring in their own bedding/items that smell of home in order to help the dog/puppy settle in.

12.0 Transporting animals on and off the premises of Greendale Farm Kennels and Cattery.

While any animals are boarding at Greendale Farm Kennels and Cattery, they will not be taken off site unless they need veterinary attention.

This transportation will usually be done via the Propiter, Dennis Roose. If Dennis is not available, another member of staff will take the animal.

Dogs will be transported in secure, and safe crates which are secured in the back of a car.

Cats will be transported in their individual cat baskets, which will be secure in the back of the car.

Dogs and cats going to the vets will have a ‘Greendale Farm’ Tag on their collar. If the dog/cat does not come in wearing a collar, the staff at Greendale will put one on them to wear the tag.

No animals will be left in the car unattended.

The staff at Greendale Farm will help to load and unload the animals from the car, and when needed will travel with Dennis and the animal to ensure they are as comfortable as possible.

All dogs MUST stay on lead while on the premises of Greendale Farm unless they are being let off lead in one of the secure paddocks.

The crates will then be disinfected and cleaned after every vet trip.

 

13.0 Toy Play for Dogs and Cats at Greendale Farm Kennels and Cattery.

 

Owners must provide toys for their animals should they wish for them to have them in their kennel/pen.

Greendale Farm Kennels and Cattery do provide toys including footballs/tennis balls/squeaky toys for dogs in the paddocks where the dogs go off lead, but these toys stay out there. There is also basic agility equipment in each of the paddocks and a sensory garden/corner in the ‘on lead’ field.

Owners provide toys for their dogs that they know will be safe with them to be left.

The staff at Greendale Farm do not know the dogs like the owners do, and therefore it is safer for the dogs that only toys provided by the owners will be put in their kennels.

Dogs that are given permission by their owners to be off lead, will have access to dog toy play, and dogs that must be kept on lead will have a smaller amount of toy play, however do have access to our sensory garden and footballs etc that can still be played with on a flexi lead.

The conservatory in the cattery is filled with various toys, scratch posts, treat balls and trees. These are left in the conservatory so that when each individual cat gets let out, they have the opportunity to display their natural behaviours with these items.

Owners provide toys for their cats that they know will be safe with them to be left.

The staff at Greendale Farm do not know the cats like the owners do, and therefore it is safer for the cats that only toys provided by the owners will be put in their pens.

14.0 The death/escape procedure of an animal on the premises of Greendale Farm Kennels and Cattery

 

14.1 DEATH

In the event of a death to one of the boarding dogs or cats on the premises of Greendale Farm Kennels and Cattery, the member of staff present must alert both Millie (Manager) and Dennis (Propiter).

Either Millie or Dennis will come onto site to the event.

Staff must remain calm, and try to continue working as normally as possible. Either Millie or Dennis will take over the situation.

Millie or Dennis will make a phone call to the owner. The vets will then be contacted to remove the animal. It is the owners choice what will then happen to the animal. The vets may wish to do a post Morton.

The carcass will be stored away from all animals within an isolation block until the vets arrive to remove of the deceased animal.

A thorough check of the scene will be made, to determine if the death was caused at a fault of Greendale Farm or not. If so, Greendale Farm will take full responsibility.

14.2 ESCAPE

In the event of an escape of one of the boarding dogs or cats on the premises of Greendale Farm Kennels and Cattery, Millie and Dennis must be alerted immediately.

Either or both, Millie and Dennis will come onto site.

A plan will then be made in looking for the animal. No staff are to leave site without informing Millie or Dennis first. A senior member of staff must remain on site at all times.

The owners will also be alerted, and the local vets will be alerted. Dogs Lost Uk Will be alerted and a poster and advert will be made.

15.0 Greendale Farm Kennels and Cattery Hydrotherapy Pool Emergency Action Plan (EAP)

 

The Greendale Farm Kennels and Cattery EAP for the Hydrotherapy Pool is directed to avoiding emergencies, however should one arise the staff know what to do.

15.1 Immediate Danger

Fire – In the event of a fire, members of the public along with staff, volunteers and work experience must make their way immediately to the main silver gates and wait on the far side of the gates for further instructions. Everyone is advise to leave belongings where they are. If there are members of the public in the pool, senior staff may enter to help the public and their dogs get out safely. No staff are required to enter the pool space is the fire is present there.

Dog Bites – Members of the public will only be around their own dogs in the pool area. The Kennel animals will not be handled by members of the public.

Should a dog bite a member of the public while they are hiring the pool out, the public know to come over to reception or ring the main gate bell to get the staffs attention. The manager and assistant manager are qualified first aiders.

15.2 Handling Casualties

In the event of an emergency such as fire, staff are not required to enter the affected area.

The manager and assistant manager are both fully qualified first aiders. Should there be any casualties, the priority is to get all staff, volunteers, and members of the public off site safely. Any minor injuries can then be delt with once everyone is safe. If there is any life threatening injuries, or major injuries, the manager and assistant manager will move the person if possible to a safe place, and then treat the casualty there and then.

 

 

15.3 Dealing with the Non-Injured

In the event of an emergency, we ask all staff, volunteers and members of the public to evacuate the premises and stand behind the silver main gate and then wait further instructions.

The senior staff can then explain what is going to now happen to the members of the public so they are aware of the plan.

 

15.4 Helping the Emergency Services

In the event that the staff need to call the emergency services, the senior staff know the full address. They will be the best people to direct the emergency services. However If the senior staff are busy, a member of staff should take the phone call.

15.5 Protecting the Property

Where possible, the senior staff will do their best to protect the property from theft, fire and other circumstances. However, if there is a fire on site near the pool, or anywhere else, the senior staff’s main priority is to check that all the humans are off site safely. Once all the staff, volunteers and members of the public are off site safely, the manager and assistant manager can go back onto the property to start getting out any dogs.

16.0 Cancellation Policy

 

As our customers are aware, the holidays for us are our busiest time and therefor if you have made a booking within the holiday season, you will have paid a non-refundable deposit to secure that booking.

As of the 1st September, should you wish to shorten your pets board within holidays, you will need to give us a minimum of 2 weeks’ notice prior to the board.

Our holidays include, February half term, Easter holidays, May half term, Summer holidays, October Half term and Christmas holidays.

If you do not give us 2 weeks’ notice, then you will have to pay the full board you originally booked.

This is due to too many bookings being shortened at too late notice when that kennel/cat pen could have been filled by another boarder.

Please remember, we do have constant waiting lists for our kennels and cat pens during our busy periods, so giving us the two or more weeks’ notice means we can give that space to another boarder.

Apart from this we do not have a cancellation period. All deposits are NON REFUNDABLE.

 

17.0 Microchip Procedure

 

On the 6th April 2016, the new microchipping law came into play, which means ALL dogs must be microchipped and registered by the age of 8 weeks old.

Although this is not yet compulsory for cats, it is heavily advised to get your cat chipped, and is needed to board in a cattery.

At Greendale, we have a microchip scanner, so if you want to check your microchip number, or want to check your pet is chipped, just call us up and let us know when you are going to pop up (no appointment needed), and we will be ready with lots of tasty treats for your pet so we can scan them.

Greendale Farm must hold a record of microchip numbers for all your pets.

18.0 Under 16 Policy

 

At Greendale Farm we are happy to take work experience students/placements under the age of 16 PROVIDING they can show us on a tour that they are mature enough to work independently and alongside the staff.

Any work placement students or volunteers must sign a range of forms and disclaimers in order to undergo placement with us. If the student is under the age of 18, a parent or guardian must sign these also.

Greendale Farm is fully insured to take students on for work placement under the age of 16. We work closely with a range of schools and colleges for work placements.

 

19.0 Work Placement Policy

 

Greendale Farm Kennels and Cattery are happy to take students for work placement/experience. Usually this is arranged through a school or college, however we are happy to take student volunteers which are not arranged through a school or college.

There are a range of forms the student would need to sign, and if under the age of 18, a parent or guardian will need to sign some of these also. Students will be given a work placement pack, which they must read through and confirm with the staff they have read through this.

It must be arranged prior to the start of the placement, times and days of the placement as well as a finishing date. If the student wishes to have a reference after, this can be done.