Hydrotherapy Pool

New customer? Download our new customer pre-session questionnaire and bring in completed on the day of your swim!

Click below!

Pre-Session Questionnaire

By booking to hire the hydrotherapy pool or field, you agree to the following terms.

NOTE: We do have a conker tree on entrance to the field and in the field too. This means in season, conkers can fall. Please keep an eye on your dog/s if they are known to eat everything!

DO NOT GO INTO THE POOL AREA OR FIELD WITHOUT LETTING A MEMBER OF STAFF KNOW AT RECEPTION! IF A MEMBER OF STAFF IS NOT THERE PLEASE CALL: 01494 881521. PLEASE WAIT UNTIL YOU HAVE SEEN A MEMBER OF STAFF.

All Dog owner(s) must agree to and sign Terms and Conditions before using the field or the pool.  Once completed, You may visit Greendale Farm subject to availability. We highly advised to book your slot as we may be fully booked during weekends and the holiday period.

The purpose of the Field Use Agreement is:

• To ensure the safety of all animal and human visitors
• To maximise enjoyment (of dogs and owners)
• To maintain the fields in top condition
• To respect farm residents and our neighbours

The Field or Pool use Agreement wording is shown below. Please read and check that it will be agreed to before getting in touch to arrange the tour.

Greendale Farm have no responsibility for loss, injury or accident that occurs to the owner and their dog(s), their equipment, their car or accompanying friends and family or for any veterinary bills arising from using the Pool or Field.  Owners must agree to attend completely at their own risk.

TERMS OF USE

All bookings are subject to availability and Greendale Farm has reserve the right to cancel or amend time slots should it be deemed necessary.

1. Dog owner are responsible for themselves and their dog(s) at all times and they are liable for any damages caused by their pet whilst using the facility
2. Dog owner who disrespect these terms of use will be asked to leave and be denied access to the farm.
3. A MINIMUM of 24 hours’ notice must be given if owner who wish to cancel, move or change a slot time without ‘losing’ their booking credit or payment.

Owners will be required to accept that unless the below conditions are agreed and adhered to,  will be denied or forfeited.

ARRIVING & DEPARTING

Please arrive 5 minutes before your  time slot starts. Dogs must remain in their cars, wait in the  car park or in reception. You must let the member of staff know before you enter the field or pool and until the previous field or pool user has left the field or pool completely. 

If the dog owner before has not left on time the member of staff have every right to ask them to gather their belongings and leave the field or pool area so the next customer can use the field or pool.  If you arrive late to your slot, your slot will NOT be extended to compensate. Dog owners must not park behind any vehicle in the car park or in the grass verges. Dog owners should ring the buzzer located on the left hand side corner of the gate so staff will aware of your presence. All dog(s) MUST be on a lead all the time when walking from the Car Park to and from inside the premises.  If Dog owner may choose or decide to use only half of the slot, the remaining time will not be refunded or rebooked. Adequate time should be put aside to vacate the field or Pool area. On leaving the field or Pool area, you must close the gate, even if someone is waiting to come in. On leaving the field please make sure all dog(s) MUST be on a lead when walking to and from the field, pool and drying room and in the car park.

Remember: If you arrive late for your timeslot, your slot will not be extended or compensate.

BOOKINGS

All  Field  or Pool booking(s) must be made through emails , text or phone calls and it will depend on the availability.  The price of the Field or Pool Hire depends on the length of time booked and the amount of dogs booked for. The price of the field or pool is fixed and will not change. If you book a block of Ten (10) swims in one go, you gain a discount and only pay for Nine (9) swims, so the tenth (10^th) swim will be free. You will need to pay for the amount of Dogs in the Field or Pool area even they are not swimming. (E.g you will bring three (3) dogs , two(2) to swim and one(1) to watch), you will need to pay for all three (3) dogs. You will not be able to add dogs in without telling the staff. If this happens, and there are more dogs present than booked, the member  of staff hold every right to ask you to remove of any additional dogs, or ask you to pay for them – this is your choice. Customer can book the field or Pool on any available days and times subject to availability. They must sign the terms and conditions in reception prior to their first use. If you want to book a hydrotherapy session, this should be done directly through our hydro therapist – James Stone. Greendale Farm do not take bookings for hydrotherapy sessions.

NOTE:

FIELD:

WE DO HAVE A CONKER TREE ON ENTRANCE AND IN THE FIELD TOO. THIS MEANS IN SEASON, CONKERS CAN FALL. 

PLEASE KEEP AN EYE ON YOUR DOG(S) IF THEY ARE KNOWN TO EAT EVERYTHING!!. GREENDALE FARM WILL NOT HELD ANY LIABILITIES FOR ANY HARM IT WILL CAUSE TO YOUR DOG(S). 

POOL:

Due to water intoxication, we encourage owners who use the pool to bring floating toys ONLY and to ensure all dogs have time to get out of the pool to relax.

 Floating toys which do not take in water can help to minimise the amount of water your dog is taking in it is encouraged that dogs are not in there constantly for the full session booked and they have time to exercise too. 

This can prevent water intoxication. We cannot be held responsible for your dog/s inhaling too much water as there is no hydro therapist/lifeguard or staff member with you . 

If this is something you are worried about, please book a session with our hydro therapist who can show you how to swim with you dog safely.

RESTRICTIONS

Children under 18 are not allowed without adult supervision

The fields are to be used for personal, recreational and private use only

CONDUCT

Please respect our neighbours and their goodwill by keeping noise levels to a minimum. There has been significant investment in all the fields and destructive dogs (i.e. those who dig holes, chew equipment or rip fences) may be restricted to particular areas, restricted to lead walking only or even asked to leave / denied access. All personal possessions and rubbish must be removed from site (or put in the litter bin provided). Food is allowed in the field or outside the pool area but SMOKING IS NOT ALLOWED in or outside the field or pool area. Any belongings you bring are at your own risk. Greendale Farm will not be held responsible for your items falling in the pool, water damage, or your items getting broken or ruined. You must pick up and dispose of any dog waste using the bags and bins provided. You must not throw dog treats into the hydrotherapy pool as this clogs up the filters If there is a medical emergency (Human or animal) alert the staff and they come and assist you.

DOGS & HANDLING

Dogs must be accompanied by a responsible adult handler at all times. Dogs must remain on a lead if at risk of being destructive or causing a disturbance and must not leave the field unaccompanied.

A MAXIMUM OF (6)DOGS belonging to the owner(s) who is using the pool is allowed in every session.. This is also the case with shared bookings. We encourage all dog owners of the field and pool to be fully Vaccinated or Titre tested.

It is recommended that dog owners hold pet public liability (usually included as part of Household Insurance, but owner(s) are responsible for confirming this).

Owner(s)  must comply by all rules governing the control of dogs, and IED (Index of Exempted Dogs)

Choke chains, prong collars and electronic devices are not allowed

Harsh handling of dogs, either verbal or physical is not allowed

Any Member found to be training dogs for fighting or is a cause for concern regarding animal cruelty, will be asked to leave immediately

Dog handlers MUST clean up after their dog(s) and failure to do so will result in access being denied for subsequent visit.

OWNER RESPONSIBILTIES

Owner are responsible for:

Their own safety (and that of their dog’s) and agree to use the fields at their own risk.

Satisfying themselves that they are happy to let their dog(s) off the lead at each visit.

You must encourage your dog to toilet on the grass before and after to avoid toileting in pool area.

Ensuring that any equipment used is suitable for them, their family or their dog(s), paying particular attention to the dog(s) height and age limitation.

Parking

We cannot be held responsible for loss of dog(s) in the car park. You are FULLY responsible for your dog while on the site. The staff at Greendale Farm are not responsible for your animal(s) while you are hiring the service.

Facilities

• Big closed field suitable for a good walk, game of ‘zoomies’ and lots of running around
• Small amount of basic agility equipment
• Field picnic table & seating
• Complimentary Dog Poo Bags
• Drinking Water for dogs
• Life Jacket for dogs (please ask in Reception). In case it breaks while you are using please alert the member of staff so we can fix/replace it.
• Tennis Balls
• Drying room, Hair dryer and 2 towel each dog
• 1^st aid kit for dogs

Opening Hours

The first available timeslot starts at 8:30 am and ended at 4:30 PM

Accessibility, Ground Covering & Shade

The ground is relatively level and although the field drains well, it can become muddy in places during the winter months / very wet weather. The size of the field and smaller amount of bordering greenery restricts

There are always staff on site if you need assistance.

Water Intoxication Notice:

Water Intoxication can occur when a dog swallows an excess amount of water. This is possible when dogs are playing with water, playing in the river or swimming.

Water intoxication in dogs is rare, however it is possible for symptoms to show if a dog has taken in a large amount of water. When dogs have water intoxication the amount of sodium in their blood becomes diluted which can lead to hyponatremia (very low levels of sodium in their blood). The flow of water can cause swelling of the cells, and if this causes the brain cells to swell, this can lead to potential brain damage. Dogs who have water intoxication may lose coordination and could become lethargic and begin to vomit. You could also notice signs such as excessive salivation and dilated pupils. Although all dogs are at risk of this when around water, dogs with a smaller amount of fab to absorb excess fluid, and smaller dogs are at a higher risk of water intoxication.

For this reason, we highly encourage allowing your dog to have a play in our attached paddock during your booked swim time.

Please ensure that your dogs are having enough time out of the water as well as in the water. If you notice you dog is taking in a lot of water while swimming, get them out and have a short play session to give them a break.

If you have any concerns after swimming, we recommend calling your vet or us for advice.