Last Updated 3/3/21
TERMS AND CONDITIONS TO POOL HIRE AND FIELD HIRE
By booking to hire the hydrotherapy pool or field, you agree to the following terms.
DO NOT GO INTO THE POOL AREA OR FIELD WITHOUT LETTING A MEMBER OF STAFF KNOW AT RECEPTION! IF A MEMBER OF STAFF IS NOT THERE PLEASE CALL: 01494 881521. PLEASE WAIT UNTIL YOU HAVE SEEN A MEMBER OF STAFF.
- When you book to hire the hydrotherapy pool for a ‘fun swim’, or the field, you are aware that you are hiring the pool/field for yourself and your dogs, and there will NOT be a hydrotherapist/lifeguard on duty with you. There will not be a member of staff present with you either.
- If you want to book a hydrotherapy session, this should be done directly through our hydrotherapist – James Stone. Greendale Farm do not take bookings for hydrotherapy sessions.
- We encourage all owners to take out pet health insurance for their animals and for dogs to be vaccinated.
- If you arrive late to your slot, your slot will NOT be extended to compensate.
- If you begin to over run in your slot in the pool/field the staff at Greendale Farm have every right to ask you to gather your belongings and make your way to the drying room for the pool and leave the pool area/field so that the next customer can use the pool/field. There is a clock in the pool area so you can watch the time.
- The staff will not tolerate rudeness or aggressive behaviour, and have the Senior Staff have every right to ask you to leave if you display this behaviour.
- The price of the pool/field is fixed, and will not change. If you book a block of 10 swims in one go, you gain a discount and only pay for 9 meaning you get your 10th
- The price of the pool/field hire depends on the length of time booked and the amount of dogs booked for.
- You will need to pay for the amount of dogs in the pool area or field, even if they are not swimming. Eg: If you bring three dogs, two to swim and one to watch, you will need to pay for all three.
- You will not be able to add dogs in without telling the staff. If this happens, and there are more dogs present than booked, the senior staff hold every right to ask you to remove of any additional dogs, or ask you to pay for them – this is your choice.
- If there is a medical emergency (human or animal), alert the staff and they can come and assist you.
- We cannot be held responsible for loss of dogs in the car park. You are FULLY responsible for your dog while on the site. The staff at Greendale Farm are not responsible for your animals while you are hiring a service.
- There must ALWAYS be someone present over the age of 18. Any children under the age of 18 are your own risk and responsibility.
- Any belongings you bring are at your own risk. Greendale Farm will not be held responsible for your items falling in the pool, water damage, or your items getting broken/ruined.
- You are asked once only to sign a disclaimer for the use of the pool that Greendale Farm can hold on file. This states if you have any medical/health conditions or your dog has any medical/health conditions you are aware it is your own risk to hire the pool.
- All dogs MUST be on a lead when walking to and from the field, pool and drying room.
- We ask that you kindly pick up and dispose of any dog waste using the bags and bins provided.
- We ask that you do not litter, and again use the bins provided for any rubbish you may have.
- We ask that you do NOT throw dog treats into the Hydrotherapy pool as this clogs up the filters.
- We ask if your dog toilets around or in the pool, you immediately come and tell a member of staff to deal with the situation. Please encourage your dogs to toilet on the grass before and during swims to avoid this.
- We ask if you use a life jacket for your dog, if this breaks while you are using this, please alert a member of staff so we can fix/replace it.
- We kindly ask that if any equipment gets broken during your hire, that you let a member of staff know.
- Due to water intoxication, we encourage owners who use the pool to bring floating toys ONLY, and to ensure all dogs have time to get out of the pool to relax. Floating toys which do not take in water can help to minimise the amount of water your dog is taking in. It is encouraged that dogs are not in there constantly for the full session booked, and that they have time to exercise too. This can prevent water intoxication. For more information on water intoxication please seek advice from the staff at Greendale or your registered vet. We cannot be held responsible for your dog’s inhaling too much water as there is no hydrotherapist/lifeguard or staff member with you unless booked. If this is something you are worried about, please book a session with our hydrotherapist who can show you how to swim with your dog safely.
There are always staff on site if you need assistance.
Water Intoxication Notice:
Water Intoxication can occur when a dog swallows an excess amount of water. This is possible when dogs are playing with water, playing in the river or swimming.
Water intoxication in dogs is rare, however it is possible for symptoms to show if a dog has taken in a large amount of water. When dogs have water intoxication the amount of sodium in their blood becomes diluted which can lead to hyponatremia (very low levels of sodium in their blood). The flow of water can cause swelling of the cells, and if this causes the brain cells to swell, this can lead to potential brain damage. Dogs who have water intoxication may lose coordination and could become lethargic and begin to vomit. You could also notice signs such as excessive salivation and dilated pupils. Although all dogs are at risk of this when around water, dogs with a smaller amount of fab to absorb excess fluid, and smaller dogs are at a higher risk of water intoxication.
For this reason, we highly encourage allowing your dog to have a play in our attached paddock during your booked swim time.
Please ensure that your dogs are having enough time out of the water as well as in the water. If you notice you dog is taking in a lot of water while swimming, get them out and have a short play session to give them a break.
If you have any concerns after swimming, we recommend calling your vet or us for advice.
You can always book a session with our hydrotherapist if you are worried about this!